Privacy policy

Privacy Statement for Websites

Certification Experts B.V., a part of Kader Group B.V., located at Amerlandseweg 7, 3621 ZC Breukelen, is responsible for the processing of personal data as stated in this privacy statement. The processing of personal data is conducted in compliance with Dutch data protection laws, including the Algemene Verordening Gegevensbescherming (General Data Protection Regulation, or GDPR).

Personal Data We Process

Certification Experts processes your personal data because you wish to use one of our services and/or because you provide it to us yourself. Below is an overview of the personal data we may process.

If you contact us for a question, a quote, or a confidentiality agreement:

• First and last name
• Email address
• Phone number
• Company name
• Country
• Any comments left

If you contact AR Experts, an entity of Certification Experts B.V.:

• First and last name
• Email address
• Phone number
• Company name
• Role
• Country
• Product name
• Number of products/product families
• Any comments left

If you only subscribe to our newsletter:

• First and last name
• Email address

For what purpose and on what legal basis we process personal data

Certification Experts processes your personal data for the following purposes, in accordance with Dutch data protection laws:

• Sending a newsletter
• Contacting you based on the completed web form
• Providing information and advice about a service/software
• Sending information
• Sending invitations to (digital) events, including, but not limited to, a webinar

Certification Experts processes this personal data based on the consent of the data subject and as necessary for the performance of a contract. You can withdraw your consent for the newsletter at any time by unsubscribing at the bottom of the newsletter. If you are going to use a service from Certification Experts, you can refer to the privacy statement for sales relationships.

How long we retain personal data

Certification Experts does not retain your personal data for longer than strictly necessary to achieve the purposes for which your data is collected.

Sharing of personal data with third parties

Certification Experts does not sell your data to third parties and only provides it if necessary for the performance of a contract with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into data processing agreements to ensure the same level of security and confidentiality of your data, as required by Dutch data protection laws. Certification Experts remains responsible for these processes.

Certification Experts may be obliged to transfer personal data to other countries, within or outside the European Union. In that case, Certification Experts takes all necessary measures to lawfully transfer personal data to such countries, in accordance with Dutch data protection laws.

Access, rectify, or delete data

You have the right to view, correct, or delete your personal data. You also have the right to withdraw any consent for data processing or object to the processing of your personal data by Certification Experts, as well as the right to data portability.

This means that you can request us to send the personal data we have about you in a computer file to you or another organization specified by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to privacyofficer@kader.nl.

Certification Experts also wants to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), as stipulated by Dutch data protection laws. This can be done via the following link.

How we secure personal data

Certification Experts and Kader Group take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration, in compliance with Dutch data protection laws. If you have the impression that this is not being followed, please contact us via privacyofficer@kader.nl.

Microsoft Clarity and Microsoft Advertising

Certification Experts and/or Kader Group collaborate with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral statistics, heatmaps, and session replays to enhance and develop our products/services. Data regarding website usage is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activities. Additionally, we utilize this information for site optimization, fraud/security purposes, and advertising. For more information on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

Changes

Certification Experts and/or Kader Group may change this Privacy Statement, following Dutch data protection laws. We make changes to the Privacy Statement on this page.

This Privacy Statement was last modified on: 30.10.2023.

Contact

For questions, comments, or further clarification, you can direct your request to: privacyofficer@kader.nl.

Privacy Statement for Sales Relations

Certification Experts B.V., a part of Kader Group B.V., located at Amerlandseweg 7, 3621 ZC Breukelen, is responsible for the processing of personal data as stated in this privacy statement. The processing of personal data is conducted in compliance with Dutch data protection laws, including the Algemene Verordening Gegevensbescherming (General Data Protection Regulation, or GDPR).

Personal Data We Process

Certification Experts processes your personal data because you use our services and/or because you provide this information to us yourself. Below is an overview of the personal data we process:

• Company details
• Contact person details
• Product information
• Email correspondence and notes from contact moments
• Payment details
• Identifying numbers (e.g., Chamber of Commerce number, VAT number)
• Documentation such as technical files, invoices, and quotes
• Card number (depending on the payment method)

For what purpose and on what legal basis we process personal data

Certification Experts processes your personal data for the following purposes, in accordance with Dutch data protection laws:

• Communication with (sales) relationships
• Managing (sales) relationships
• Providing information and advice about services and software
• Performing services
• Invoicing for services/software provided
• Sending digital mailings and newsletters
• Sending invitations to (digital) events, including, but not limited to, a webinar
• Conducting (satisfaction) surveys to improve our services

Certification Experts processes this personal data because it is necessary for the performance of a contract and due to legitimate interests of the data controller, as permitted by Dutch data protection laws.

How long we retain personal data

Certification Experts has established an unlimited retention period for your personal data, in line with Dutch data protection laws. This is done because of our service policy. Certification Experts maintains contact with (sales) relationships to provide advice, information, and sales. All data, including previously provided services and communications, is available for recurring (sales) relationships and does not need to be requested again.

Sharing of personal data with third parties

Certification Experts does not sell your data to third parties and only provides it if necessary for the performance of our contract with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into data processing agreements to ensure the same level of security and confidentiality of your data, as required by Dutch data protection laws. Certification Experts remains responsible for these processes.

Certification Experts may be obliged to transfer personal data to other countries, within or outside the European Union. In that case, Certification Experts takes all necessary measures to lawfully transfer personal data to such countries, in accordance with Dutch data protection laws.

Access, rectify, or delete data

You have the right to view, correct, or delete your personal data. You also have the right to withdraw any consent for data processing or object to the processing of your personal data by Certification Experts, as well as the right to data portability.

This means that you can request us to send the personal data we have about you in a computer file to you or another organization specified by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to privacyofficer@kader.nl.

Certification Experts wants to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), as stipulated by Dutch data protection laws. This can be done via the following link.

How we secure personal data

Certification Experts and Kader Group take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration, in compliance with Dutch data protection laws. If you have the impression that this is not being followed, please contact us via privacyofficer@kader.nl.

Changes

Certification Experts and/or Kader Group may change this Privacy Statement, following Dutch data protection laws. We make changes to the Privacy Statement on this page.

This Privacy Statement was last modified on: 30.10.2023.

Contact

For questions, comments, or further clarification, you can direct your request to: privacyofficer@kader.nl.

Social Media Monitoring

Certification Experts B.V., a subsidiary of Kader Group B.V., utilizes social media to keep interested parties informed about our services and related developments. Certification Experts is active on LinkedIn, Facebook, Instagram, Twitter, and YouTube. Each of these social media platforms has its own responsibility regarding personal data.

Responses on one of these social media services are public and can be recorded by Certification Experts, including private messages sent. In addition to information shared directly with us, Certification Experts also monitors and follows social media and other internet sources to track relevant topics (Social Listening). This may involve specific terms, themes, references, customer experiences, or comments related to our organization or services on social media and public sources. These activities are performed, among other things, to improve our services and messaging.

Certification Experts may collect the following data:

• Data from public social media profiles and reviews
• Content of messages sent via social media
• Content of posted messages and reviews on social media

Certification Experts collects this data based on legitimate interest as a legal basis. A data processing agreement has been concluded with the external party selected by Certification Experts for this purpose. The collected data is retained for the time necessary to respond to messages about Certification Experts and our products on social media.

You can exercise your rights as described in the Privacy Statement for Websites.